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Privacy
Policy

UPLIFE Privacy Policy

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD AND IS CONSIDERED A LEGALLY BINDING CONTRACT BETWEEN YOU (“User”, “You”, or “Your”) AND UPLIFE (“Uplife”, “We”, “Us”, or “Our”), WHICH IS FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000, ALONG WITH THE AMENDING PROVISIONS AND RULES THEREUNDER. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC, OR DIGITAL SIGNATURE.

BY USING OUR WEBSITE, APPLICATIONS, OR ANY SERVICES OFFERED BY UPLIFE (COLLECTIVELY, THE “SERVICES”), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE OUR SERVICES.

This Privacy Policy governs the collection, storage, processing, use, disclosure, and transfer of your information by Uplife, including information provided when you register, place an order, subscribe to our newsletter, fill out a form, or otherwise interact with our Services.

  1. INTRODUCTION

    1. Electronic Contract Formation

      This Privacy Policy is an electronic record and contract. It becomes effective as soon as you accept it—whether by clicking the “Agree” button, using our Services, or by any other form of conduct that signifies acceptance. By interacting with our Services, you provide your unconditional consent to our collection, storage, processing, and transfer of your personal and non-personal information in accordance with this Privacy Policy.

    2. Scope and Applicability

      Uplife, along with its subsidiaries, affiliates, and partner companies (individually or collectively “Uplife”), is committed to safeguarding your information. This document must be read together with our Terms of Use, which together constitute the entire agreement regarding your use of our Services. Please check this policy periodically for updates. Your continued use of our website or Services after any modifications constitutes your acceptance of the updated Privacy Policy.

  2. INFORMATION WE COLLECT AND HOW WE STORE IT

    1. Personal Information

      “Personal Information” means any data that can be used to uniquely identify or contact you. For the purposes of this Privacy Policy, Personal Information includes, but is not limited to:

      • Your full name
      • Your postal and physical address
      • Your telephone number
      • Your email address or other contact details
      • Your date of birth and gender
      • Transaction information (including sales or purchase history)
      • Financial data (such as bank account details, credit/debit card numbers, or other payment instrument details)
      • Internet Protocol (IP) address
      • Identification codes of the devices you use to access our Services
      • Any other information you may provide during the registration or ordering process

      Personal Information may be collected directly from you (e.g., when you register as a user, make a purchase, or fill out a form) or from third-party sources such as social media platforms and business partners. When you use social media to access our Services or link your account, you authorize Uplife to collect and retain any publicly available information (such as your profile picture, username, or friend list) in accordance with this Privacy Policy.

    2. Non-Personal Information

      “Non-Personal Information” is data that does not directly identify you and may be collected automatically when you visit or use our Services. Examples include:

      • Your geographic location
      • Information about your internet service provider or telecom operator
      • Browser type, operating system, and device information
      • Details of your interactions with the Website (e.g., pages visited, time stamps, and duration of visits)
      • Information collected via cookies and similar tracking technologies

      You may manage or block cookies through your browser settings; however, please note that blocking cookies could limit certain functionalities of our Website.

  3. PURPOSES FOR COLLECTING, USING, AND PROCESSING YOUR INFORMATION

    Uplife collects, uses, stores, and processes your information for the following purposes (“Purposes”):

    1. Personalization and User Experience

      • To deliver a personalized experience tailored to your needs.
      • To respond to your individual preferences and provide you with relevant content and services.

    2. Service Improvement

      • To continuously enhance our website and service offerings based on user feedback and usage data.
      • To optimize website performance and usability.

    3. Customer Service

      • To process and fulfill orders and provide customer support.
      • To address and resolve inquiries, complaints, or other support-related issues.

    4. Transaction Processing

      • To process transactions securely in accordance with applicable payment industry standards.
      • To provide you with order-related communications and updates.

    5. Value Added Services

      • To enable value-added features such as Single Sign-On (SSO), allowing you to access multiple applications or websites using one set of credentials.

    6. Marketing and Promotional Communications

      • To send periodic emails, newsletters, product updates, and promotional offers (with an option for you to unsubscribe at any time).
      • To conduct contests, surveys, or other promotional activities.

    7. Security and Fraud Prevention

      • To implement information security practices and protect our Services from unauthorized access, fraud, or other illegal activities.
      • To detect and remedy security breaches or potential threats.

    8. Compliance and Legal Obligations

      • To respond to legal, regulatory, or law enforcement requests.
      • To comply with applicable laws and regulations governing data collection and processing.

    9. Analytics and Research

      • To conduct statistical and analytical studies related to user behavior and usage patterns.
      • To improve our services based on aggregated, anonymized data.

    10. Third-Party Communication

      • To facilitate communication with third parties, such as service providers, for installation, maintenance, or product support.
      • To enable third-party payment processing while ensuring compliance with their respective security and privacy protocols.

  4. SHARING AND DISCLOSURE OF YOUR INFORMATION

    1. Data Transfers and Third-Party Sharing

      • Within and Outside [Jurisdiction]: Uplife may transfer, share, and disclose your information (both Personal and Non-Personal) across its affiliated entities as well as with third-party service providers, partners, banks, and financial institutions both within and outside [Country/Region]. Such transfers will be governed by contractual agreements requiring recipients to adhere to privacy and data protection standards consistent with this Privacy Policy.
      • Third-Party Service Providers: Third-party vendors (e.g., payment processors, analytics providers) may receive the necessary information to enable secure transactions or analyze user data. Your relevant Personal Information (such as your name, address, and email) may be shared as needed, and the use of such data is subject to the service providers’ terms and privacy policies. Uplife is not liable for any processing delays or failures by these third parties.
      • Legal and Investigative Disclosures: Uplife may disclose your Personal Information if it is deemed necessary to investigate or prevent fraud, illegal activities, or potential threats to safety. Similarly, your information may be disclosed in response to legal requests, court orders, or to protect the rights of Uplife.
      • Aggregated Data Sharing: We may share aggregated or anonymized data (which does not identify you personally) for research, analytics, or promotional purposes without your explicit consent.

  5. SECURITY AND RETENTION

    1. Data Security

      Uplife is committed to protecting your Personal Information through a combination of technical and organizational measures. These include regular security reviews, encryption of data in transit and at rest, and physical security measures to safeguard systems where your data is stored. Each Uplife entity adheres to reasonable security practices in line with applicable laws.

    2. Payment Data

      If you choose to use a payment gateway for transactions, your credit card or payment data may be stored in compliance with industry standards (e.g., PCI-DSS) to ensure maximum security.

    3. Third-Party Security

      When sharing data with trusted third parties under confidentiality agreements, Uplife ensures that these parties are contractually bound to maintain the same level of security for your information. However, Uplife cannot assume responsibility for any security breach on the part of these third parties.

    4. Force Majeure

      Uplife shall not be liable for any loss, damage, or misuse of your Personal Information if such events occur due to causes beyond Uplife’s reasonable control (e.g., natural disasters, acts of government, cyber-attacks, or power failures).

    5. Data Retention

      • Personal Information: Retained until no longer necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
      • Non-Personal Information: May be retained indefinitely for analytical, statistical, or record-keeping purposes.

  6. USER DISCRETION AND OPT-OUT

    1. Voluntary Submission and Consent Withdrawal

      You acknowledge that your provision of Personal Information is entirely voluntary. You have the right to opt out of providing or later withdraw your consent for the collection, storage, and processing of your Personal Information. To do so, you may contact our designated grievance officer (details provided below). Please note that upon withdrawal of your consent, you may no longer be able to access our Services or receive the benefits (such as product delivery or service access) that depend on the use of your Personal Information.

    2. Information Updates

      You may update or add to your Personal Information at any time. However, please note that previous versions of your Personal Information may be retained in our records.

  7. GRIEVANCE OFFICER

    If you have any questions, concerns, or grievances regarding the collection, storage, processing, or disclosure of your Personal Information, or if you wish to exercise your rights under this Privacy Policy, please contact our designated Grievance Officer:

    For Uplife Services:

    Grievance Officer’s Name –
    Email: info@uplife.co.in

    Please note that the details of the Grievance Officer may be updated from time to time. Any changes will be reflected in a revised version of this Privacy Policy.

  8. BUSINESS / ASSETS SALE OR TRANSFERS

    1. Data in Business Transactions

      Uplife may sell, transfer, or otherwise share some or all of its assets, including the information you have provided, in connection with a merger, acquisition, reorganization, sale of assets or business, or even in the event of bankruptcy. In such cases, Uplife will take reasonable steps to ensure that the transferee stores and uses your information consistently with this Privacy Policy. The transferee will have the right to continue using the information provided to Uplife immediately prior to any such transaction.

    2. Use for Lawful Purposes

      You are required to use our Website for lawful purposes only. Any misuse or activity not contemplated by our Services is strictly prohibited and may result in the denial of access to our Services.

  9. FURTHER ACKNOWLEDGEMENTS

    1. Policy Clarity and Accessibility

      This Privacy Policy is intended to be clear and easily accessible and provides a comprehensive statement of Uplife’s data collection, usage, and security practices.

    2. Intellectual Property

      The logos, service marks, and other proprietary marks displayed on our Website (“Marks”) are the property of Uplife or its vendors and third-party partners. You are not permitted to use these Marks without prior written consent.

    3. Scope of Data Collection

      This Privacy Policy outlines the types of personal and sensitive personal data that may be collected.

    4. Purposes of Data Collection

      It also sets forth the reasons for data collection, usage, and processing.

    5. Disclosure Practices

      The policy details the conditions under which information may be disclosed.

    6. Security Procedures

      Finally, it provides an overview of the security practices and procedures that Uplife employs to protect your information.

  10. CHANGES TO THIS PRIVACY POLICY

    Uplife reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the revised terms.

  11. CONTACT INFORMATION

    If you have any questions or concerns about this Privacy Policy or our practices regarding your Personal Information, please contact us at:

    Uplife
    Email: info@uplife.co.in
    Address: B2, TC No. 26/1/79/2, Syam Scion, PMG, Vikas Bhavan P.O, Thiruvananthapuram 33
    Phone: +91 90741 58887

    For privacy-related concerns or to exercise any of your rights under this Privacy Policy, please reach out to our Grievance Officer using the contact details provided in Section 7.

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